Once your application has been deployed to the information system it needs to be managed along with the IT infrastructure on which it is hosted.

IT service management represents the set of management tools used to monitor your service flows, the health of the underlying system, the utilization of resources, the identification of outages and bottlenecks, the attainment of service goals, the enforcement of administrative policies, and recovery from failures.

We can capture the business design as a model, and use that to assemble the application services that implement that design, we can capture a correlation between the business and the IT system.

This correlation in deployment environment can be used by IT service management services to help prioritize the resolution of problems that surface in the information system, or to direct the allocation of execution capacity to different parts of the system based on service-level goals that have been set against the business design.

IBM Products: Websphere business Monitor and ITCAM

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